When you turn on your tap in Nashville, you expect clean, safe water to flow every time. Metro Water Services Nashville makes that happen. They’re the team behind the scenes, making sure your home or business has the water you need, takes away the wastewater, and handles the rainwater that flows through our streets. It’s a big job — one that affects over a quarter million customers across the city and Davidson County. Whether you’re paying your bill online, reporting a leak, or wondering how safe your drinking water really is, Metro Water Services Nashville is there to help.

If you’ve ever gotten a bill in the mail or used the online portal, you might not have realized how much goes into keeping the water running smoothly. From treating water to meet strict safety standards to tracking down underground pipes that might contain lead, this department is constantly working behind the scenes. And when things go wrong — like a burst pipe or a billing issue — they aim to respond as quickly as they can.

It’s not just about fixing problems, though. Metro Water Services Nashville is also focused on protecting our natural waterways — like the creeks and streams that flow through our neighborhoods. That’s part of what makes this department more than just a utility provider; it’s a community partner in keeping our environment healthy and our water safe for generations to come.

• Anthony Edwards Young

Table of Contents

• What Is Metro Water Services Nashville?
• Services Provided by Metro Water
• How to Manage Your Metro Water Account
• Water Quality & Safety in Nashville
• Recent Developments in Metro Water Services
• Frequently Asked Questions

What Is Metro Water Services Nashville?

Metro Water Services is a department of the Metropolitan Government of Nashville and Davidson County. That means they’re part of the city’s local government, not a private company. Their job is to handle all things related to water — from the moment it comes into your home to the moment it leaves as wastewater, and even how stormwater is managed during heavy rains.

They serve over 250,000 customers across the city, which includes homes, businesses, and public facilities. Their mission is to provide safe, reliable, and sustainable water and sewer services while protecting the environment. It’s not just about pipes and pumps — it’s about keeping the community healthy and thriving.

Services Provided by Metro Water

Metro Water Services Nashville offers three main types of services:

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• Drinking Water: They treat and deliver high-quality drinking water to homes and businesses across the city. This includes testing for contaminants and ensuring that the water meets or exceeds all federal and state standards.
• Wastewater: When water goes down the drain or flushes down the toilet, Metro Water handles its treatment and disposal. This includes a network of sewer lines and treatment plants that process wastewater before returning it to the environment.
• Stormwater: During heavy rains, water runs off streets and rooftops. Metro Water manages storm drains, pipes, and natural waterways to prevent flooding and protect water quality in local creeks and rivers.

Each of these services is essential for keeping the city running smoothly and safely. Without proper water treatment, sewer maintenance, and stormwater management, life in Nashville would look very different — and probably a lot messier.

How to Manage Your Metro Water Account

Managing your Metro Water account is easier than ever thanks to a variety of online and in-person options. Here’s how you can stay on top of your water service:

Online Bill Pay

You can view your current balance, payment history, and even past bills going back 12 months through the online portal. It’s a handy tool that gives you full visibility into your account. You can also set up automatic payments so you never miss a due date.

Setting Up or Ending Service

If you’re moving into a new home or leaving one, you’ll need to set up or cancel your water service. Metro Water offers a simple process for doing this online or by phone. You’ll need your account number and possibly your mailing address ZIP code to make changes.

Reporting Issues

If you notice a water leak, a broken pipe, or any other problem with your service, you can report it directly to Metro Water. They aim to respond as quickly as possible to minimize damage and restore normal service. The faster you report an issue, the faster they can fix it.

Water Quality & Safety in Nashville

One of the most important jobs Metro Water Services Nashville has is making sure the water coming out of your tap is safe to drink. That means treating it to remove impurities, testing regularly for contaminants, and making sure everything meets the standards set by the U.S. Environmental Protection Agency (EPA).

Every year, they conduct regular testing for substances like bacteria, lead, and other chemicals that could pose a risk to health. And if you ever have questions about your water quality, you can find reassurance in the fact that Metro Water consistently meets and exceeds all regulatory requirements.

Lead Pipe Inventory

One recent example of their commitment to safety is the Metro Water Service Line Inventory. This project looked at underground pipes across Nashville to identify any that might contain lead — a material that can be harmful if it leaches into drinking water. The results of this inventory help the city plan for future upgrades and replacements to ensure long-term safety.

Recent Developments in Metro Water Services

Metro Water Services Nashville isn’t just maintaining the status quo — they’re looking ahead to the future. One of the biggest developments in recent months has been the completion of the service line inventory for lead pipes. This initiative gives the city a clearer picture of where old pipes might need replacing, which helps protect residents from potential exposure to lead.

They’re also investing in new technology and infrastructure to improve efficiency and reduce environmental impact. From upgrading treatment plants to expanding stormwater management systems, these efforts help ensure that Nashville can handle growth and climate challenges in the years ahead.

Frequently Asked Questions

How do I pay my Metro Water bill online?

You can pay your bill through the Metro Water Services website. Just log in to your account, enter your payment details, and confirm. You can use a credit card, debit card, or set up a direct bank transfer.

How can I report a water leak or service issue?

If you notice a leak or any other problem with your water service, you can report it online or by calling Metro Water directly. They’ll send someone out to assess and fix the issue as soon as possible.

Is Nashville’s tap water safe to drink?

Yes, Nashville’s tap water is safe to drink. Metro Water Services regularly tests the water for contaminants and meets or exceeds all federal and state safety standards.

For more information on water quality and testing, you can visit the official Metro Water Services Nashville website here.