Living in Burbank means dealing with the everyday needs of home maintenance, utility bills, and conservation efforts — and Burbank Water and Power is right there with you. Whether you're new to the city or have been here for years, understanding how to use their services efficiently can really make a difference. From paying your bill to applying for rebates and managing your account online, there's a lot to know — and knowing it can save you time, money, and stress.

If you've ever tried to pay a bill only to hit a snag, or if you've wondered how to take advantage of the rebates they offer, you're not alone. A lot of people find utility services a bit confusing, especially when there are so many options and rules to keep track of. That said, once you get the hang of it, things tend to run much more smoothly — and that’s exactly what we’re here to help with.

So, whether you're trying to avoid late fees, make a payment quickly, or learn how to set up your online account, this guide will walk you through everything you need to know about Burbank Water and Power in 2025. It's all about making life easier, one utility update at a time.

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Table of Contents

• Managing Your Bill Payments
• Setting Up Your Online Account
• Rebates and Energy-Saving Programs
• Contacting Burbank Water and Power
• Frequently Asked Questions

Managing Your Bill Payments

One of the most common things people need to do with Burbank Water and Power is pay their utility bill. Now, the good news is that there are several ways to get this done — and knowing your options can really help when you're short on time or need a specific method that works best for you.

If you're more of a hands-on person, you can stop by their office on Magnolia Blvd. between 8 a.m. and 5 p.m., Monday through Friday. Just keep in mind, if you're running late, it might cost you. Burbank Water and Power charges a 1.5% late fee if your payment isn’t made on time, so it's definitely worth planning ahead.

For folks who prefer doing things online, that's an option too — though you'll want to make sure you're using the new account manager they set up. If your online account was registered before March 4, 2019, it wasn’t carried over, so you’ll need to create a brand-new one. It's a bit of a hassle, sure, but once you're set up, everything tends to go a lot faster.

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Payment Options at a Glance

• In-person at the Magnolia Blvd. office (8 a.m. – 5 p.m., Mon-Fri)
• Online via the new account manager
• By phone or automatic bank withdrawal
• Mail-in checks or money orders

Each method has its pros and cons, so it really depends on what works best for your schedule and preferences. You can read more about setting up your online account in the next section, or learn more about their payment options here.

Setting Up Your Online Account

Setting up your online account with Burbank Water and Power is pretty straightforward, but there's a catch: if your account was created before March 4, 2019, you’ll need to start fresh. That’s right — all those old accounts were not carried over, so you’ll have to create a new one from scratch.

It’s not as bad as it sounds. You’ll just need your account number and phone number handy to log in. Once you're in, you can view your bill, make payments, and even set up automatic payments to avoid those pesky late fees. And if you ever get stuck, their website has a support section that might help — or you can always reach out to them directly.

It's also worth noting that having an online account gives you more control. You can check your usage patterns, spot any unexpected charges, and even monitor how much water or electricity you're using over time. That kind of insight can be super useful, especially if you're trying to cut back on your utility usage or lower your monthly costs.

So, if you haven’t already created your new account, now might be a good time to do it. It’s a small step that can make a big difference in how you manage your utilities moving forward. Learn more about how to create your account and start taking advantage of all the online tools they offer.

Rebates and Energy-Saving Programs

Did you know Burbank Water and Power offers rebates and incentives to help residents and businesses save energy and water? That’s right — they actually give you money back for making smart upgrades around your home or office. So, if you're thinking about installing energy-efficient lighting, water-saving fixtures, or even switching to recycled water for your landscape, you might be eligible for a rebate.

One of the more interesting programs they have is around what they call a “special landscape area.” That basically means any part of your yard that’s dedicated to edible plants or uses recycled water for irrigation — including water features like fountains or ponds. If you're using recycled water, you can get incentives for that too, which is pretty cool when you think about it.

These programs aren’t just about saving money — they’re also about promoting sustainability and helping the community use resources more wisely. And the best part? You don’t have to be a big business to benefit. Homeowners, renters, and small businesses can all apply, so it’s definitely worth looking into.

If you're not sure where to start, you can visit their website or give them a call. They have a list of eligible upgrades and the rebate amounts for each, so it’s easy to figure out what you qualify for. You can even find out if your current setup already meets the criteria — you might be surprised!

Contacting Burbank Water and Power

If you have any questions — and let’s face it, sometimes you just do — there are a few ways to get in touch with Burbank Water and Power. For residential service questions, you can email eres@burbankca.gov. If you're a business or have commercial inquiries, ecom@burbankca.gov is the way to go. You can also visit their office in person on Magnolia Blvd., which is open from 8 a.m. to 5 p.m., Monday through Friday.

They’re pretty responsive, especially if you reach out through email or their online portal. If you’re in a hurry or need immediate help, stopping by their office might be your best bet. But if you just need clarification or want to submit a request, email works just fine.

So, if you're ever unsure about a charge, need help setting up your account, or want to apply for a rebate, don’t hesitate to reach out. The folks at Burbank Water and Power are there to help — and they’re usually pretty friendly about it too.

Frequently Asked Questions

Can I pay my bill online with Burbank Water and Power?

Yes, but you’ll need to create a new account if your old one was registered before March 4, 2019. You’ll need your account number and phone number to log in. Once you’re set up, you can view your bill and make payments easily from your computer or phone.

What happens if I pay my bill late?

Burbank Water and Power charges a 1.5% late fee on overdue payments, so it’s best to pay on time. Setting up automatic payments or reminders can help you avoid any extra charges.

Are there rebates for water and energy-saving upgrades?

Absolutely! Burbank Water and Power offers rebates for residents and businesses who make energy-efficient upgrades. This includes things like installing low-flow toilets, energy-efficient lighting, or using recycled water in your landscape. You can apply online or contact them for more details.

You can also check out their official website or visit their homepage for more detailed information about their programs and services.